/* CRM V2 · WAVE 2 (26/09/2026) — Minha Fila, Timeline, Motivo de perda, Resumo da conversa, Histórico do cliente.
   Mesmos tokens da Wave 1A (DS v2 com fallback do CRM). Dark premium, superfícies discretas, dourado só em prioridade/CTA, sem glow. */
.w2-bar, .w2-drawer, .w2-panel, .w2-modal {
  --v-s1: var(--vds-surface-1, var(--s1)); --v-s2: var(--vds-surface-2, var(--s2)); --v-bd: var(--vds-border-default, var(--b1));
  --v-t1: var(--vds-text-primary, var(--t1)); --v-t2: var(--vds-text-body, var(--t2)); --v-t3: var(--vds-text-secondary, var(--t3));
  --v-lbl: var(--vds-text-label, var(--t3)); --v-gold: var(--vds-gold-500, var(--gold));
  --v-ok: var(--vds-success, #2FB67C); --v-warn: var(--vds-warning, #E0A43A); --v-bad: var(--vds-danger, #E0605A); --v-info: var(--vds-info, #5B9BD5);
  font-family: var(--vds-font-sans, inherit); box-sizing: border-box;
}
.w2-bar *, .w2-drawer *, .w2-panel *, .w2-modal * { box-sizing: border-box; }
/* ── barra "Minha fila" acima do kanban ── */
.w2-bar { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; padding: 6px 12px; min-width: 0; }
.w2-qbtn { display: inline-flex; align-items: center; gap: 8px; height: 30px; padding: 0 12px; border-radius: 8px; border: 1px solid var(--v-bd); background: var(--v-s1); color: var(--v-t1); font: 600 12.5px inherit; cursor: pointer; }
.w2-qbtn i { color: var(--v-gold); font-size: 12px; }
.w2-qbtn:focus-visible, .w2-panel button:focus-visible, .w2-drawer button:focus-visible, .w2-modal button:focus-visible { outline: 2px solid var(--v-gold); outline-offset: 2px; }
.w2-count { font-variant-numeric: tabular-nums; color: var(--v-t2); font-weight: 600; }
.w2-urgent { font-variant-numeric: tabular-nums; font-size: 11px; padding: 1px 7px; border-radius: 999px; border: 1px solid color-mix(in srgb, var(--v-bad) 55%, transparent); color: var(--v-bad); }
/* ── painel Minha Fila ── */
.w2-panel { position: fixed; inset: 0; z-index: 430; background: rgba(0,0,0,.45); display: flex; justify-content: flex-end; }
.w2-panel-box { width: 760px; max-width: 100%; height: 100%; background: var(--vds-surface-0, var(--bg, var(--v-s1))); border-left: 1px solid var(--v-bd); display: flex; flex-direction: column; color: var(--v-t2); font-size: 13px; }
.w2-ph { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 14px 16px 10px; border-bottom: 1px solid var(--v-bd); }
.w2-ph h2 { margin: 0; font-size: 16px; font-weight: 700; color: var(--v-t1); }
.w2-ph .w2-sp { flex: 1; }
.w2-seg { display: inline-flex; border: 1px solid var(--v-bd); border-radius: 8px; overflow: hidden; }
.w2-seg button { height: 28px; padding: 0 10px; border: 0; background: transparent; color: var(--v-t2); font: 600 12px inherit; cursor: pointer; }
.w2-seg button[aria-pressed="true"] { background: var(--v-s2); color: var(--v-t1); box-shadow: inset 0 -2px 0 var(--v-gold); }
.w2-pb { flex: 1; overflow-y: auto; padding: 8px 16px 24px; }
.w2-note { margin: 8px 0; padding: 8px 10px; border: 1px dashed var(--v-bd); border-radius: 8px; font-size: 12px; color: var(--v-t3); }
.w2-bk { margin-top: 14px; }
.w2-bk-h { display: flex; align-items: baseline; gap: 8px; font-size: 10.5px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; color: var(--v-lbl); margin-bottom: 6px; }
.w2-bk-h b { font-variant-numeric: tabular-nums; color: var(--v-t1); letter-spacing: 0; }
.w2-bk-SLA_RISK .w2-bk-h b { color: var(--v-bad); }
.w2-items { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.w2-it { border: 1px solid var(--v-bd); border-radius: 10px; background: var(--v-s1); padding: 9px 12px; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 12px; }
.w2-it-main { min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.w2-it-top { display: flex; align-items: center; gap: 8px; min-width: 0; }
.w2-it-name { color: var(--v-t1); font-weight: 600; font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.w2-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--v-t3); flex: none; }
.w2-dot-HIGH { background: var(--v-bad); } .w2-dot-MEDIUM { background: var(--v-warn); }
.w2-score { font-variant-numeric: tabular-nums; font-size: 11px; color: var(--v-t3); flex: none; }
.w2-it-why { color: var(--v-t2); font-size: 12.5px; }
.w2-it-why i { color: var(--v-gold); font-size: 11px; margin-right: 4px; }
.w2-it-meta { display: flex; flex-wrap: wrap; gap: 2px 10px; font-size: 11.5px; color: var(--v-t3); min-width: 0; }
.w2-it-meta span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100%; }
.w2-badges { display: flex; flex-wrap: wrap; gap: 4px; }
.w2-bdg { font-size: 11px; padding: 0 7px; line-height: 18px; border-radius: 999px; border: 1px solid var(--v-bd); color: var(--v-t2); white-space: nowrap; }
.w2-bdg-bad { color: var(--v-bad); border-color: color-mix(in srgb, var(--v-bad) 45%, transparent); }
.w2-bdg-warn { color: var(--v-warn); border-color: color-mix(in srgb, var(--v-warn) 45%, transparent); }
.w2-it-acts { display: flex; flex-direction: column; gap: 6px; align-items: stretch; justify-content: center; }
.w2-it-acts .v2-btn, .w2-it-acts .v2-link { text-align: center; }
.w2-sla-late, .w2-sla-critical { color: var(--v-bad); font-weight: 600; }
.w2-sla-attention { color: var(--v-warn); }
/* ── ficha ── */
.w2-drawer { margin: 0 0 14px; padding: 12px 14px; border: 1px solid var(--v-bd); border-radius: 12px; background: var(--v-s1); display: flex; flex-direction: column; gap: 12px; color: var(--v-t2); font-size: 12.5px; }
.w2-drawer[hidden] { display: none !important; }
.w2-sec + .w2-sec { border-top: 1px solid var(--v-bd); padding-top: 10px; }
.w2-sec-h { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; }
.w2-sec-h .v2-d-label { margin: 0; }
.w2-sec-h .w2-sp { flex: 1; }
.w2-muted { color: var(--v-t3); font-size: 12px; margin: 0; }
.w2-stale { color: var(--v-warn); font-size: 11.5px; }
.w2-kv { display: grid; grid-template-columns: 1fr 1fr; gap: 6px 12px; margin: 0; }
.w2-kv div { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.w2-kv dt { font-size: 10px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--v-lbl); }
.w2-kv dd { margin: 0; color: var(--v-t1); font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.w2-sum-f { margin: 0 0 6px; }
.w2-sum-f dt { font-size: 10px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--v-lbl); margin-bottom: 1px; }
.w2-sum-f dd { margin: 0; color: var(--v-t1); }
.w2-sum-f ul { margin: 0; padding-left: 16px; color: var(--v-t1); }
.w2-sum-foot { font-size: 11px; color: var(--v-t3); margin-top: 4px; }
.w2-pat { border-left: 2px solid var(--v-info); padding-left: 8px; margin: 6px 0; }
.w2-pat small { display: block; color: var(--v-t3); font-size: 11px; }
.w2-tl { list-style: none; margin: 0; padding: 0; display: grid; gap: 0; }
.w2-tl li { display: grid; grid-template-columns: 18px minmax(0, 1fr); gap: 8px; padding: 6px 0; border-bottom: 1px solid color-mix(in srgb, var(--v-bd) 60%, transparent); }
.w2-tl li:last-child { border-bottom: 0; }
.w2-tl i { color: var(--v-t3); font-size: 11px; margin-top: 3px; text-align: center; }
.w2-tl .w2-tl-won i { color: var(--v-ok); } .w2-tl .w2-tl-lost i { color: var(--v-bad); }
.w2-tl-t { color: var(--v-t1); overflow-wrap: anywhere; }
.w2-tl-s { display: block; font-size: 11px; color: var(--v-t3); overflow-wrap: anywhere; }
.w2-loss-cur { color: var(--v-t1); font-weight: 600; }
.w2-acts { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 6px; align-items: center; }
/* ── modal motivo de perda ── */
.w2-modal { position: fixed; inset: 0; z-index: 99990; background: rgba(0,0,0,.5); display: flex; align-items: center; justify-content: center; padding: 16px; }
.w2-modal-box { width: 440px; max-width: 100%; max-height: calc(100vh - 32px); overflow-y: auto; background: var(--v-s1); border: 1px solid var(--v-bd); border-radius: 14px; padding: 18px; color: var(--v-t2); font-size: 13px; display: flex; flex-direction: column; gap: 10px; }
.w2-modal-box h3 { margin: 0; font-size: 15px; font-weight: 700; color: var(--v-t1); }
.w2-reasons { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.w2-reasons button { min-height: 36px; padding: 6px 10px; border-radius: 8px; border: 1px solid var(--v-bd); background: var(--v-s2); color: var(--v-t1); font: 12.5px inherit; text-align: left; cursor: pointer; }
.w2-reasons button[aria-pressed="true"] { border-color: var(--v-gold); box-shadow: inset 0 0 0 1px var(--v-gold); }
.w2-modal textarea { width: 100%; min-height: 60px; resize: vertical; padding: 8px 10px; border-radius: 8px; border: 1px solid var(--v-bd); background: var(--v-s2); color: var(--v-t1); font: 12.5px inherit; }
.w2-mf { display: flex; gap: 8px; justify-content: space-between; align-items: center; flex-wrap: wrap; }
.w2-mf .w2-sp { flex: 1; }
.w2-err { color: var(--v-bad); font-size: 12px; margin: 0; }
@media (max-width: 768px) {
  .w2-panel-box { width: 100%; border-left: 0; }
  .w2-it { grid-template-columns: minmax(0, 1fr); }
  .w2-it-acts { flex-direction: row; flex-wrap: wrap; justify-content: flex-start; }
}
@media (max-width: 480px) {
  .w2-ph { padding: 12px; } .w2-pb { padding: 6px 12px 20px; }
  .w2-kv { grid-template-columns: 1fr; }
  .w2-reasons { grid-template-columns: 1fr; }
}
.w2-sb > .w2-stale, .w2-sb > .w2-muted, .w2-sb > .w2-err { margin: 0 0 6px; }